My husband is a minimalist when it comes to shoes for our son. He would prefer that our son go barefoot everywhere but I worry about him stepping in things that wont hurt but are annoying (gum and such) as well as the things that can hurt like glass, snakes (we live in snake-ville) and other such hazards. Our son didn't really fit in the Robeez soft soles anymore. They cuff around his ankle too tightly now that he has grown so large. We LOVED Robeez and were looking forward to Preschoolians as they look like "normal" shoes and have cute designs.
LORD, WAS FINDING THIS COMPANY A CURSE!
My husband and I ordered our first pair of Preschoolians on June 9th 2011 for our son's June 30th birthday. According to their website we should have received them in time. After paying almost $50 we wait...
A couple of days after we ordered we saw a shipping label was created, seems like we are on track...
Uh Oh, on the 15th of June the shipping label has been voided. So I call for the first time. I am told the label was misplaced and they will create a new one in short time.
On my son's birthday, three weeks after my order I call for an update. They lost paperwork and are reprinting the work order and it should be shipped in a weeks time...
We start calling every week and get different excuses and a similar answer everytime, "They should be there in about a week"...
WELL on September 1st, 2011 I receive this email...
WE STILL HAVE NOT RECEIVED THE SHOES. We have had an EXTREMELY difficult time trying to get straight answers from your company and are about to start a massive blog attack about our experience with your company. We have been told for the last TWO MONTHS that the shoes would be here in a week... We call every week and get the same response ("They should be there in a week or so"). My husband and I are so upset that we have talked about it to our barefoot running group, who have children themselves and are minimalists as well. They are refusing to purchase from you and are telling their friends and family (Our group has 20+ members). We have NO INTENTION of ordering anything from your company EVER AGAIN! We have no idea how you stay in business with such AWFUL customer service. We have received our money back and were still promised the shoes and as of yesterday THEY STILL HAVE NOT SHIPPED! We ordered these shoes on June 9th for our sons June 30th birthday. It is now September 1st. What in the world are you doing??? I can't think of anything more to say other than, I wish I had found http://preschoolianssucks.blogspot.com/ before we tried to deal with your company.
Thanks for nothing
(The above mentioned website is ANOTHER blog talking about this horrible company.)
(The above mentioned website is ANOTHER blog talking about this horrible company.)
This is what their website looks like on the day I received the previous email;
I pulled up the date and time window so that you see it is September 1st (Almost three months since the order was placed). As you can see they are STILL processing the order and when I called today the lady came up with a bunch of excuses as if she works for a third party company that has nothing to do with Preschoolians other than answering calls, which is not the case.
DO NOT ORDER FROM THIS "COMPANY"!!!
Save yourself a bunch of hassle and go with someone else!!!
